Terms and Conditions -- Agreement Between User and People’s Choice Travel Private Limited
Welcome to travAmaze.com and the ‘travAmaze’ android and iOS app (collectively called “Website”). The domain name of the Website and the App is owned by People’s Choice Travel Private Limited ( “we/ us/ our/ travAmaze.com”), a company incorporated under the provisions of the Companies Act, 1956.
APPLICABILITYAny person (“User”) who inquiries about or purchases any products or services of travAmaze.com through its websites, mobile applications, sales persons, offices, branch offices, agents etc. (all the aforesaid platforms collectively referred to as " Sales Channels ") agree to be governed by the following Terms and Conditions – Agreement Between User and People’s Choice Travel Private Limited ("User Agreement") including the applicable policies which are incorporated herein by way of reference and constitutes a valid agreement between User and travAmaze.com.
Before using the Website, approaching any Sales Channels or procuring the services of travAmaze.com, the Users shall compulsorily read and understand this User Agreement. If User transacts or inquiries through travAmaze.com’s Sales Channels the User shall be deemed to have accepted this User Agreement as a binding document that governs User’s dealings and transactions with travAmaze.com. If the User does not agree with any part of this User Agreement, then the User must not avail travAmaze.com’s products and/ or services and must not access or approach the Sales Channels of travAmaze.com. The User’s use of this Website constitutes User’s binding obligation and agreement to all such terms, conditions, and notices which are subject to amendment without any notice by travAmaze.com.
All rights and liabilities of the User and travAmaze.com with respect to any products or services facilitated by travAmaze.com shall be restricted to the scope of this User Agreement.
ELIGIBILITY TO USEThe User must be at least 18 years of age and must possess the legal authority to enter into an agreement so as become a User and use the services and/or products of travAmaze.com. If you are a minor or are below the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website.
As a minor if you wish to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false.
CONTENTAll content provided through various Sales Channels, including but not limited to audio, images, software, text, icons and such similar content ("Content" ), are registered by travAmaze.com and protected under applicable intellectual property laws. User cannot use this Content for any other purpose, except as specified herein.
User agrees to follow all instructions provided by travAmaze.com which will prescribe the way such User may use the Content.
There are a number of proprietary logos, service marks and trademarks displayed on the Website and through other Sales Channels of travAmaze.com, as may be applicable. travAmaze.com does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content, will be in violation of the applicable law. Unauthorised use of the Website or App may give rise to a claim for damages and/or be a criminal offence. You shall solely bear the consequences arising out of the breach of any of the terms given above. Further travAmaze.com reserves exclusive rights to alter, modify, and delete any of the contents without giving prior notice to any person.
The User is restricted from modifying, copying, distributing, transmitting, displaying, performing, reproducing, publishing, licensing, creating derivative works from, transferring, or selling any information, software, products or services obtained from this Website. Reproduction of content from the Website is prohibited save and except in accordance with the copyright notice, which forms part of these User Agreement.
Your use of any information or materials on this Website is entirely at your own risk, for which travAmaze.com shall not undertake any liability. It shall be your own responsibility to ensure that any products, services or information available through this Website, meet your specific requirements.
travAmaze.com claims no credit for images featured on our review/ blog site unless otherwise noted. All visual content is copyrighted to its respectful owners. We try to link back to original sources whenever possible. If you own rights to any of the images and do not wish them to appear on travAmaze.com, please contact us and they will be promptly removed. We believe in providing proper attribution to the original author, artist or photographer.
Please Note: Any information published by travAmaze.com in any form of content is not intended to be a substitute for any kind of medical advice, and one must not take any action before consulting a professional medical expert of their own choice.
travAmaze.com respects the intellectual property rights of others. If you notice any act of infringement on the Website, you are requested to send us a written notice/ intimation which must include the following information;
● Clear identification of such copyrighted work that you claim has been infringed;
● Location of the material on the Website, including but not limited to the link of the infringing material;
● The proof that the alleged copyrighted work is owned by you;
● Contact information;
The aforesaid notices can be sent to travAmaze.com by email at IP@travAmaze.com.
WEBSITE
The Website is
meant to be used by
bonafide User(s)
for a lawful use.
User shall not
distribute
exchange, modify,
sell or transmit
anything from the
Website, including
but not limited to
any text, images,
audio and video,
for any business,
commercial or
public purpose.
The User Agreement
grants a limited,
non-exclusive,
non-transferable
right to use this
Website as
expressly permitted
in this User
Agreement. The User
agrees not to
interrupt or
attempt to
interrupt the
operation of the
Website in any
manner whatsoever.
Access to certain
features of the
Website may only be
available to
registered User(s).
The process of
registration, may
require the User to
answer certain
questions or
provide certain
information that
may or may not be
personal in nature.
Some such fields
may be mandatory or
optional. User
represents and
warrants that all
information
supplied to
travAmaze.com is
true and accurate.
travAmaze.com
reserves the right,
in its sole
discretion, to
terminate the
access to the
Website and the
services offered on
the same or any
portion thereof at
any time, without
notice, for general
maintenance or any
other reason
whatsoever.
travAmaze.com will
always make its
best endeavours to
ensure that the
content on its
websites or other
sales channels are
free of any virus
or such other
malwares. However,
any data or
information
downloaded or
otherwise obtained
through the use of
the Website or any
other Sales Channel
is done entirely at
the User’s own
discretion and risk
and they will be
solely responsible
for any damage to
their computer
systems or loss of
data that may
result from the
download of such
data or
information.
travAmaze.com
reserves the right
to periodically
make improvements
or changes in its
Website at any time
without any prior
notice to the User.
User(s) are
requested to report
any content on the
Website which is
deemed to be
unlawful,
objectionable,
libellous,
defamatory,
obscene, harassing,
invasive to
privacy, abusive,
fraudulent, against
any religious
beliefs, spam, or
is violative of any
applicable law to
report@travAmaze.com
. On receiving such
report,
travAmaze.com
reserves the right
to investigate
and/or take such
action as the
Company may deem
appropriate.
Third party websites: The Website contain materials which is either owned by, or licensed, to travAmaze.com. This material includes, but is not limited to, the design, layout, look, appearance and graphics of the content displayed on the Website. From time to time, the Website may also include links to third party websites. These links are provided for your convenience for providing further useful information. travAmaze.com does not control such websites and is not responsible for the contents of any linked site(s) or any further link on such site(s), or any change or update to such site(s). If a User accesses any third-party website, the same shall be done entirely at the User’s risk and travAmaze.com shall assume no liability for the same. travAmaze.com is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers. The Users are requested to verify the accuracy of all information provided on the third-party web pages.
travAmaze.com does not endorse these third party website(s) or any of its pages, links or any linked website pages. travAmaze.com or our contractors, agents, owners, and employees are not responsible for the content or policies of such other websites to which our Website may link or use offers from. Please take time to learn about them as well.
BOOKINGS BY SERVICE PROVIDERExcept with the prior registration with travAmaze.com as B2B agents or a franchisee, and explicit permission of travAmaze.com to use the Website, travel agents, activity agents, aggregators, consolidators and/ or service providers of day tour and sightseeing, adventure sports, cruise, theme/ amusement parks, flights, trains, bus, cab etc (collectively referred to as "Travel Agents" ) are barred from using this Website for any commercial or resale purpose. If any such bookings are detected, travAmaze.com reserves the right, including without limitation, to cancel all such bookings immediately without any notice to such Travel Agents and also to withhold payments or any refunds thereto. travAmaze.com shall not be held liable for any incidental loss or damage that may arise from the bookings made by any person through such Travel Agents. The liability in case of such cancellations shall be solely borne by such Service Provider.
All discounts and offers mentioned on the Website are applicable only to the User(s) of travAmaze.com for legitimate bookings.
LIMITED LIABILITY OF TRAVAMAZE.COMBy making inquiries or booking(s), User understands that travAmaze.com merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective service providers such as airlines, hotels, bus operators etc. (collectively referred to as "Service Provider" ) for its execution/ performance and not travAmaze.com. Thus, the ultimate contract of service is between User and the Service Provider.
Any issues or concerns faced by the User at the time of availing any such services shall be the sole responsibility of the Service Provider. travAmaze.com will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Service Provider.
Unless explicitly
committed by
travAmaze.com as a
part of any product
or service:
● travAmaze.com assumes no liability for the standard of services as provided by the respective Service Providers.
● travAmaze.com provides no guarantee with regard to their quality or fitness as represented.
● travAmaze.com doesn’t guarantee the availability of any services as listed by a Service Provider.
travAmaze.com being merely a facilitator, shall not be liable for the following:
● Personal injury, sickness, accident, death, loss, delay, discomfort, increased expenses, incidental, consequential loss and/or damage or any kind of theft howsoever caused to the User or any person travelling with them.
● Any act, omission, default of any service provider or any other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the User or for any person traveling with him /her.
● The temporary or permanent loss of, or damage to, baggage or personal belongings howsoever caused including wilful negligence on the part of any person.
● Any delay made in delivery of the service by the concerned service providers.
● Any claims of any dispute with the service provider.
● Any damages caused to the User due to reasons beyond the control of travAmaze.com.
In no event shall
the entire
liability of
travAmaze.com for
any claims directly
and indirectly
arising out of the
tour exceed the
total booking
amount paid by the
User.
There can be
exceptional
circumstances where
the service
providers may be
unable to honor the
confirmed bookings
due to various
reasons like
climatic
conditions, labour
unrest, insolvency,
business
exigencies,
government
decisions,
operational and
technical issues,
route and flight
cancellations etc.
If travAmaze.com is
informed in advance
of such situations
where dishonour of
bookings may
happen, it will
make its best
efforts to provide
similar alternative
to its User or
refund the booking
amount after
reasonable service
charges, if
supported and
refunded by that
respective service
operator. The User
agrees that
travAmaze.com being
an agent for
facilitating the
booking services
shall not be
responsible for any
such circumstances
and the customers
have to contact
that service
provider directly
for any further
resolutions and
refunds. The
maximum liability
of travAmaze.com in
such events will be
to refund the
booking amount
subject to receipt
from the service
providers.
User(s) are advised
to check the
description of the
services and
products carefully
before making a
booking. User(s)
agree to be bound
by all the
conditions as
contained in
booking
confirmation or as
laid out in the
confirmed booking
voucher. These
conditions are also
to be read in
consonance with the
User Agreement.
If a User intends
to make a booking
on behalf of
another person, it
shall be the
responsibility of
the User to inform
such person about
the terms of this
User Agreement,
including all rules
and restrictions
applicable thereto.
The User undertakes
to abide by all
procedures and
guidelines, as
modified from time
to time, in
connection with the
use of the services
available through
travAmaze.com. The
User further
undertakes to
comply with all
applicable laws,
regulations,
orders, directions
etc. issued by
either the Central
Government, State
Government,
District
Authorities or any
other statutory
body empowered to
do so in with
respect to use of
services or for
each transaction.
The services are
provided on an “as
is” and “as
available” basis.
travAmaze.com may
change the features
or functionality of
the services being
provided at any
time, in its sole
discretion, without
any prior notice.
travAmaze.com
expressly disclaims
all warranties of
any kind, whether
express or implied,
including, but not
limited to the
implied warranties
of merchantability,
reasonably fit for
all purposes. No
advice or
information,
whether oral or
written, which the
User obtains from
travAmaze.com or
through the
services opted
shall create any
warranty not
expressly made
herein or in the
terms and
conditions of the
services.
User also
authorizes
travAmaze.com’s
representative to
contact such user
over phone, message
and email. This
consent shall
supersede any
preferences set by
such User through
national customer
preference register
(NCPR) or any other
similar preferences
The Website is a platform that is offered to User’s for inquiries and bookings with concerned Service Providers for organizing your travel. travAmaze.com is not, and cannot be a party to, or, control in any manner any transaction between such travel agents and other service providers. Hence, please note that:
● All commercial/contractual terms are offered by and agreed to between the travellers and Service Providers alone. The commercial/contractual terms include without limitation terms relating to price, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. travAmaze.com does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the travellers and Service Providers.
● User acknowledges that through the Website, travAmaze.com merely provides a platform which enables User’s to have access to various travel services offered by the service providers. It is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the User and the Service Provider and travAmaze.com shall not be a privy to such contract.
● travAmaze.com, and/or its parents, subsidiaries, affiliates, officers, directors, employees, agents or suppliers and their respective successors, heirs and permitted assigns, shall not be or deemed to be responsible or be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, but not limited to, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of this Website, or for any lack or deficiency of services provided by any person (including any airline, travel agent / tour operator, hotel, facility or similar agency), whom User shall engage or hire or appoint, pursuant to or resulting from, the content available on the Website.
● travAmaze.com does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its travel agents or other Service Providers. You are advised to independently verify the bona fides of any particular travel agent and other Service Providers that you choose to deal with on the Website, and use your best judgment in that behalf.
● travAmaze.com shall not be liable for delays or inabilities in performance or non-performance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as Force majeure events or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event, the affected traveller will be promptly given notice as the situation permits.
In addition to the
cost of booking as
charged by the
Service Providers,
travAmaze.com
reserves the right
to charge certain
fees in the nature
of convenience fees
or service fees.
travAmaze.com
further reserves
the right to alter
any and all fees
from time to time.
Any such additional
fees, including fee
towards any
modifications
thereof, will be
displayed to the
User before
confirming the
booking or
collecting the
payment from such
User.
In cases of short
charging of the
booking amount,
taxes, statutory
fee, convenience
fee etc., owing to
any technical error
or other reason,
travAmaze.com shall
reserve the right
to deduct, charge
or claim the
balance amount from
the User and the
User shall pay such
balance amount to
travAmaze.com. In
cases where the
short charge is
claimed prior to
the utilization of
the booking,
travAmaze.com will
be at liberty to
cancel such
bookings if the
amount is not paid
before the
utilization date.
Any increase in the
price charged by
travAmaze.com on
account of change
in rate of taxes or
imposition of new
taxes, levies by
Government shall
have to be borne by
the User. Such
imposition of
taxes, levies may
be without prior
notice and could
also be
retrospective but
will always be as
per applicable law.
In the rare
circumstance of a
booking not getting
confirmed for any
reason whatsoever,
travAmaze.com will
process the refund
of the booking
amount paid by the
User and intimate
the User about the
same. travAmaze.com
is not under any
obligation to
provide an
alternate booking
in lieu of or to
compensate or
replace the
unconfirmed
booking. All
subsequent bookings
will be treated as
new transactions.
Any applicable
refund will be
processed as per
the defined
policies of the
service provider
and travAmaze.com
as the case may be.
The User shall be
completely
responsible for all
charges, fees,
duties, taxes, and
assessments arising
out of the use of
the service, as per
the applicable laws
The User agrees and
understands that
all payments shall
only be made to
bank accounts of
travAmaze.com.
travAmaze.com or
its agents,
representatives or
employees shall
never ask a
customer to
transfer money to
any private account
or to an account
not held in the
name of
travAmaze.com
(People’s Choice
Travel Private
Limited). The User
agrees that if that
user transfers any
amount against any
booking or
transaction to any
bank account that
is not legitimately
held by
travAmaze.com or to
any personal
account of any
person,
travAmaze.com shall
not be held liable
for the same. User
shall not hold any
right to recover
from travAmaze.com
any amount which is
transferred by the
User to any third
party.
The User will not
share his personal
sensitive
information like
credit/debit card
number, CVV, OTP,
card expiry date,
user IDs, passwords
etc. with any
person including
the agents,
employees or
representatives of
travAmaze.com. The
User shall
immediately inform
travAmaze.com if
such details are
demanded by any of
its agents’
employees or
representatives.
travAmaze.com shall
not be liable for
any loss that the
User incurs for
sharing the
aforesaid details.
Refunds Cancellations –
The User
acknowledge and
understand that
refund, if any, on
cancelled bookings
may be made in the
form of a credit
note/ voucher such
that it may be used
for future travel
subject to terms
applicable thereon
or may be done in
cash. In all cases,
mode of refund
(credit note or
cash) is dependent
upon the Travel
Agent and/ or
Service Provider as
the case may be.
Refunds will always
be processed to the
respective account
or the banking
instrument (credit
card, wallet etc.)
from which payment
was made for that
booking.
Booking(s) made by
the User through
travAmaze.com are
subject to the
applicable
Cancellation Policy
as set out on the
booking page or as
communicated to the
customers in
writing.
travAmaze.com
provides various
modes of making
payments on the
Website for
transacting, like
UPI, Credit/Debit
Cards of various
banks, Net Banking
facility of all
major banks and
third party
Wallets, Gift
Cards, EMI’s and
more.
While registering
on the Website, the
User will have to
choose a password
to access that
User’s account and
User shall be
solely responsible
for maintaining the
confidentiality of
both the password
and the account as
well as for all
activities on the
account. It is the
duty of the User to
notify
travAmaze.com
immediately in
writing of any
unauthorized use of
their password or
account or any
other breach of
security.
travAmaze.com will
not be liable for
any loss that may
be incurred by the
User as a result of
unauthorized use of
the password or
account, either
with or without the
User’s knowledge.
The User shall not
use anyone else’s
account at any
time.
User understands
that any
information that is
provided to this
Website may be read
or intercepted by
others due to any
breach of security
at the User’s end.
travAmaze.com keeps
all the data in
relation to credit
card, debit card,
bank information
etc. secured and in
an encrypted form
in compliance with
the applicable laws
and regulations.
However, for cases
of fraud detection,
offering bookings
on credit (finance)
etc., travAmaze.com
may at times verify
certain information
of its Users like
their credit score,
as and when
required.
Additionally,
travAmaze.com may
share User’s
Personal
Information in an
anonymized and/ or
aggregated form
with a third party
that travAmaze.com
may engage to
perform certain
tasks on its behalf
or to fulfil the
desired booking,
including but not
limited to payment
processing, data
hosting, data
processing , credit
score and assessing
credit worthiness
for offering
bookings on credit
in accordance with
the applicable
laws.
travAmaze.com
adopts the best
industry standard
to secure the
information as
provided by the
User. However,
travAmaze.com
cannot guarantee
that there will
never be any
security breach of
its systems which
may have an impact
on User’s
information too.
The data of the
User as available
with travAmaze.com
may be shared with
concerned law
enforcement
agencies for any
lawful or
investigation
purpose without the
consent of the
User.
travAmaze.com will send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction or booking made by the User, via SMS, internet-based messaging applications like WhatsApp, voice call, e-mail or any other alternate communication detail provided by the User at the time of booking.
travAmaze.com may also contact the User through the modes mentioned above for any pending or failed bookings, to know the preference of the User for concluding the booking and also to help the User for the same.
The User hereby unconditionally consents that such communications via SMS, internet-based messaging applications like WhatsApp, voice call, email or any other mode by travAmaze.com are:
● upon the request and authorization of the User;
● ‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI), and
● in compliance with the relevant guidelines of TRAI or such other authority in India and abroad.
The User will indemnify travAmaze.com against all types of losses and damages incurred by travAmaze.com due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous complaint raised by the User on travAmaze.com with respect to the communications mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.
INSURANCE
Unless explicitly
provided by
travAmaze.com in
any specific
service or
deliverable,
obtaining
sufficient
insurance coverage
is the obligation
of the User. In no
case travAmaze.com
shall accept any
claims arising out
of such scenarios.
Insurance, if any
provided as a part
of the service or
product by
travAmaze.com shall
be as per the terms
and conditions of
the third-party
insurance company.
travAmaze.com
merely acts as a
facilitator in
connecting the User
with insurance
company. The User
shall contact the
insurance company
directly for any
claims or disputes.
travAmaze.com shall
not be held liable
in case of partial
acceptance or
denial of the
claims by the
insurance company.
The RBI mandates
collection of PAN
details for all
transactions made
under Liberalized
Remittance Scheme
(LRS)which include
any international
booking made on the
Website or through
Sales Channels. The
User warrants and
confirms that PAN
details of the
User/traveller will
be shared by the
User on or before
the cut-off date
prescribed by
travAmaze.com
either at the time
of booking or after
the booking is
made. In case the
traveller is a
minor,
travAmaze.com will
require PAN details
of the
parent/guardian of
such minor. The
User further
confirms that
non-compliance of
this requirement
may result in
cancellation of the
booking.
The User warrants
and confirms that
the total amount of
foreign exchange
purchased or
remitted during the
current financial
year, through all
sources in India
(including the
current
transaction) falls
within the
permissible limit
prescribed by the
RBI. The User
further confirms
that foreign
exchange, if any,
purchased by User
for the purpose of
international
travel under the
current booking
will be utilized
for the purpose
indicated above.
The User authorizes
travAmaze.com to
retrieve User’s/
traveller’s (in
case booking on
someone’s behalf)
PAN details from
Users profile,
previous bookings
or share
User/traveller’s
data with third
party(ies) for
collecting or
verifying PAN
details solely for
the purposes
mentioned in this
User Agreement.
The User
understands
travAmaze.com does
not collect User’s
PAN details without
consent. If the
User wishes to opt
of providing the
same or wishes to
delete it if
already provided,
the User may do so
by accessing the
profile information
through the
Desktop.
The User authorizes
travAmaze.com to
share
User/traveller data
with third
party(ies) for
collecting or
verifying PAN
details of
User/traveler.
International
bookings made
through
travAmaze.com are
subject to the
requirements of
visa including but
not limited to
transit visa, OK TO
BOARD which are to
be obtained by the
User as per the
requirement of
their travel
bookings and the
requirements of the
countries the User
intends to visit or
transit through.
travAmaze.com is
not responsible for
any issues,
including inability
to travel, arising
out of such visa
requirements and is
also not liable to
refund any amount
to the User for
being unable to
utilize the booking
due to absence or
denial of visa,
irrespective
whether or not the
User has availed
the services of
travAmaze.com for
the visa process
too. Refund, if
any, will be as per
the applicable
terms of booking
and cancellation
policy.
travAmaze.com nor
any of its parents,
subsidiaries,
affiliates,
officers,
directors,
employees, agents
or suppliers and
their respective
successors, heirs
and permitted
assigns shall be
responsible for, or
be deemed to be in
default on account
of, any failure to
perform or due to
delay in
performance of any
of its obligations
hereunder, in whole
or in part, if such
performance is
rendered
impracticable due
to various reasons
like act of God,
labor unrest,
insolvency, a
pandemic, an
epidemic, business
exigencies,
government
decisions,
terrorist activity,
any operational and
technical issues,
route and flight
cancellations etc.
or any other reason
beyond the control
of travAmaze.com.
If travAmaze.com
has advance
knowledge of any
such situations
where dishonor of
bookings may
happen, it will
make its best
efforts to provide
similar alternative
to the User or
refund the booking
amount after
deducting
applicable service
charges, if
supported and
refunded by that
respective service
operators. The User
agrees that
travAmaze.com being
merely a
facilitator of the
services and
products booked,
cannot be held
responsible for any
such Force Majeure
circumstance. The
User has to contact
the Service
Provider directly
for any further
resolutions and
refunds.
The User agrees
that in the event
of non-confirmation
of booking due to
any technical
reasons (like
network downtime,
disconnection with
third party
platforms such as
payment gateways,
banks etc.) or any
other similar
failures,
travAmaze.com
obligation shall be
limited to
refunding the
booking amount, if
any, received from
the customer. Such
refund shall
completely
discharge
travAmaze.com from
all liabilities
with respect to
that transaction.
Additional
liabilities, if
any, shall be borne
by the User.
In no event shall
travAmaze.com and
be liable for any
direct, indirect,
punitive,
incidental, special
or consequential
damages, and any
other damages like
damages for loss of
use, data or
profits, arising
out of or in any
way connected with
the use or
performance of the
Website or any
other Sales
Channel.
RIGHT TO REFUSAL BY travAmaze.com:
travAmaze.com at its sole discretion reserves the right to not accept any booking without assigning any reason thereof.
travAmaze.com will not provide any service or share confirmed booking details till such time the complete consideration is received from the User.
In addition to
other remedies and
recourse available
to travAmaze.com
under this User
Agreement or under
applicable law,
travAmaze.com may
limit the User’s
activity, warn
other users of the
User's actions,
immediately suspend
or terminate the
User’s
registration, or
refuse to provide
the User with
access to the
Website if:
● The User is in breach of this User Agreement; or
● travAmaze.com is unable to verify or authenticate any information provided by the User; or
● travAmaze.com believes that the User’s actions may infringe on any third-party rights or breach any applicable law or otherwise result in any liability for the User, other users of travAmaze.com, or travAmaze.com itself.
Once a User has been suspended or terminated, such User shall not register or attempt to register with travAmaze.com with different credentials, or use the Website in any manner whatsoever until such User is reinstated by travAmaze.com. travAmaze.com may at any time in its sole discretion reinstate suspended users.
If a User breaches this User Agreement, travAmaze.com reserves the right to recover any amounts due to be paid by the User to travAmaze.com, and to take appropriate legal action as it deems necessary.
The User shall not
write or send any
content to
travAmaze.com which
is, or communicate
with travAmaze.com
using language or
content which is:
● abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic, illicit or otherwise objectionable;
● contrary to any applicable law;
● violates third parties’ intellectual property rights;
● a spam; or
● in breach of any other part of these terms and conditions of use.
If the User violates any of the aforesaid terms, travAmaze.com shall be at liberty to take appropriate legal action against the User.
RIGHT TO REFUSAL BY END SERVICE PROVIDER:
User agrees that that the end service provider may refuse to provide the service(s), agreed to be provided to the User, for any booking made through travAmaze.com with/without assigning any reasons or owing to reasons including but not limited to behavioural issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios of refusal, the liability that may ensue shall solely vest with the end Service Provider as it is outside the purview of travAmaze.com and the User agrees that any claim, refund or damages against such refusal shall lie solely against the end Service Provider and not travAmaze.com.
RIGHT TO CANCEL
The User expressly
undertakes to
provide
travAmaze.com with
correct and valid
information while
making use of the
Website under this
User Agreement, and
not to make any
misrepresentation
of facts. Any
default on part of
the User would
disentitle the User
from availing the
services from
travAmaze.com.
In case
travAmaze.com
discovers or has
reasons to believe
at any time during
or after receiving
a request for
services from the
User that the
request for
services is either
unauthorized or the
information
provided by the
User or any of the
travellers is not
correct or that any
fact has been
misrepresented by
that User,
travAmaze.com shall
be entitled to
appropriate legal
remedies against
the User, including
cancellation of the
bookings, without
any prior
intimation to the
User. In such an
event,
travAmaze.com shall
not be responsible
or liable for any
loss or damage that
may be caused to
the User or any
other person in the
booking, as a
consequence of such
cancellation of
booking or
services.
If any judicial,
quasi-judicial,
investigation
agency, government
authority
approaches
travAmaze.com to
cancel any booking,
travAmaze.com will
cancel the same
without approaching
the concerned User
whose booking has
been cancelled.
The User shall not
hold travAmaze.com
responsible for any
loss or damage
arising out of
measures taken by
travAmaze.com for
safeguarding its
own interest and
that of its genuine
customers. This
would also include
travAmaze.com
denying or
cancelling any
bookings on account
of suspected fraud
transactions.
travAmaze.com’s
employees or
authorized
representatives
will never contact
a User asking for
his/ her credit or
debit card number,
expiry date, CVV,
net banking login,
passwords, OTP etc.
nor will they ever
request for a fund
transfer to a
personal or an
individual bank
account. Further,
they will also not
ask a User to
install any
third-party
applications that
enable them to view
a User’s mobile or
computer screen.
Acting on any of
these requests may
make you a victim
of fraud, and may
potentially lead to
loss of your
valuable money or
information.
If you are ever
asked for any of
the aforesaid
information, please
report it
immediately on
riskcontrol@travAmaze.com
.
The User agrees to
indemnify, defend
and hold harmless
travAmaze.com or
any of its parents,
subsidiaries,
affiliates,
officers,
directors,
employees, agents
or suppliers and
their respective
successors, heirs
and permitted
assigns from and
against any and all
losses,
liabilities,
claims, damages,
costs and expenses
(including legal
fees and
disbursements in
connection
therewith and
interest chargeable
thereon) asserted
against or incurred
by such indemnified
persons, that arise
out of, result
from, or may be
payable by virtue
of, any breach of
any representation
or warranty
provided by the
User, or
non-performance of
any covenant by the
User.
The User shall be
solely liable for
any breach of any
country specific
rules and
regulations or
general code of
conduct and
travAmaze.com
cannot be held
responsible for the
same.
User agrees that due to recent outbreak of COVID-19 pandemic, which has been declared as a national disaster by the Government of India, there may be instances, where the end Service Provider either cancels the booking or refuses to provide the services, as agreed with the User, by assigning or not assigning any specific reason for such refusal. Refusal of service may be due to the reasons including but not limited to the User:
● exhibiting any symptoms associated with COVID 19.
● refusing to comply with safety advisories, like wearing protective gear, complying with social distancing norms etc.
● suffering of any ailment making the User vulnerable to the virus
● posing a threat to the health and safety of others
● not fulfilling Covid-19 vaccination criteria
● Any other condition put forward by the Central Government, State Governments and statutory bodies etc.
In such cases
travAmaze.com will
assume no liability
for the refusal of
service by the end
Service Provider.
The User also
agrees that refund,
if any, for such
bookings will be
processed by
travAmaze.com to
the User subject to
receipt of the same
from the end
service provider.
User further
understands that
due to the outbreak
of COVID-19, the
Central Government
through its
ministries, State
Governments and
statutory bodies
have/may come up
with detailed set
of guidelines or
standard operating
procedure (SOP)
that a traveller
will have to follow
in order to
undertake the
travel.
The User agrees to
abide with all such
guidelines/SOP
while undertaking
any travel. Failure
to abide by such
detailed set of
guidelines/SOP, may
lead to a situation
where the Service
Provider or any
person authorized
by the Central
Government, State
Government or
statutory body may
disallow the User
to undertake the
travel. In such
circumstances,
travAmaze.com will
not be held liable
for such refusal to
travel and refund,
if any, shall be
strictly as per the
terms of the
service provider
User understands
that the Central
Government, State
Governments and
various other
bodies, may mandate
providing Covid -19
vaccination status
and certificate,
downloading of
Arogya Setu App or
submitting a self-
declaration form
prior to entering a
transit point like
airport, railway
station etc. or at
the time of
checking-in for a
flight, into a
hotel etc.
Accordingly, the
User must ensure
downloading of
Arogya Setu App on
their smartphones
or provide any
other alternate
such as
self-declaration
when demanded.
User undertakes
that all bookings
are subject to
certain minimum
medical wellbeing
criteria specified
by the Govt. /
appropriate
authority from time
to time including
submitting
Vaccination status
and certificate,
negative RT-PCR
report or any other
travel related
guideline,
especially in case
of inbound travel.
In this regard the
User may be
required to furnish
a medical proof or
health declaration
in an applicable
format.
SEVERABILITY: If
any provision of
this User Agreement
is determined to be
invalid or
unenforceable in
whole or in part,
such invalidity or
unenforceability
shall attach only
to such provision
or part of such
provision and the
remaining part of
such provision and
all other
provisions of this
User Agreement
shall continue to
be in full force
and effect.
JURISDICTION: This
User Agreement is
subject to
interpretation as
per the laws of
India, and the
parties shall refer
any unresolved
disputes to the
exclusive
jurisdiction of
courts in Uttar
Pradesh.
AMENDMENT TO THE
USER AGREEMENT:
travAmaze.com
reserves the right
to change the User
Agreement from time
to time. The User
is responsible for
regularly reviewing
the User Agreement.
CONFIDENTIALITY:
Any information
which is
specifically
mentioned by
travAmaze.com as
confidential shall
be maintained
confidentially by
the User and shall
not be disclosed
unless as required
by law or to serve
the purpose of this
User Agreement and
the obligations of
both the parties
herein.
FEEDBACK FROM
CUSTOMER:
travAmaze.com would
like to know the
feedback of the
Users for improving
its services. The
User hereby
authorizes
travAmaze.com to
contact the User
for their feedback
on various services
offered by
travAmaze.com. Such
feedback may be
collected through
emails, telephone
calls, SMS or any
other medium from
time to time. In
case the User
chooses not to be
contacted, such
User shall write to
travAmaze.com for
specific exclusion
at
privacy@travAmaze.com
.
PRIVACY POLICY:
User shall also
refer to
travAmaze.com
Privacy Policy
available on
travAmaze.com
website which
governs use of the
Websites. By using
the Website, User
agrees to the terms
of the Privacy
Policy and
accordingly
consents to the use
of the User’s
personal
information by
travAmaze.com and
its affiliates in
accordance with the
terms of the
Privacy Policy.
GRIEVANCE
REDRESSAL:
travAmaze.com
strongly believes
in resolving the
issues raised by
the User(s). In the
event if user feels
that it’s concern
has not been
resolved to it’s
satisfaction, User
may contact our
grievance officer,
who shall endeavour
to redress the
concern within 30
working days from
the date of
escalation. User(s)
are advised to
escalate to the
grievance officer
only when they have
already raised
their complaint
which has not been
resolved to their
satisfaction, or
their concern has
not been resolved
within 30 working
days from the date
of ticket
generation. User(s)
will be required to
share their booking
reference number
and the ticket ID
generated for their
complaint, for any
escalations to the
Grievance Officer.
In compliance of
the Information
Technology Act,
2000 and rules made
thereunder and also
in compliance of
the Consumer
Protection
(E-Commerce) Rules,
2020 the name and
contact details of
the Grievance
Officer are herein
as under:
Name: Ms. Rajani
Jha
Email ID:
grievanceofficer@travAmaze.com
Address:
People’ Choice
Travel
Private Limited
303, Matrachaya
Building,
Kedarnagar,
Sunderpur.
Varanasi. Uttar Pradesh 221005
Working hours : Mon to Fri (9:00 to 18:00)
Cities:
